Terms & Conditions

Security Policy

When purchasing from PlusOptic your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre info@plusoptic.com

Pricing Policy

PlusOptic monitor their pricing regularly and aim to offer quality products at very competitive prices. All of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax). If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price.

Service Policy

PlusOptic will notify customers within 72 hours if the product(s) they have ordered are not in stock and will take over 14 working days for delivery.

Refund Policy

PlusOptic will only refund payments if the goods we have provided are faulty, or we are unable to supply ordered goods within 14 working days. If the customer has had prior verbal or written warning that their order will take over 14 working days to deliver then PlusOptic will not be liable for issuing a refund on the basis of the delivery time being longer than 14 working days. PlusOptic are not liable for mistakes made by the customer when ordering and in the case of a customer over ordering a product, no refund will be made by PlusOptic.

Order Cancellation Policy

Once an order has been placed with PlusOptic you have 30 minutes to cancel the order without any penalties. We will not cancel or refund an order once it has been delivered to a customer. The sooner we are notified the better it is for you. For items that are customized or made to order we will not be able to cancel these orders. However we do understand that mistakes are made and items are accidentally ordered incorrectly. Situations are reviewed on a case-by-case basis. In all accepted cancellation requests, the shipping charges are not included in this refund.