PlusOptic Fibre Network Service Information
PlusOptic pride themselves on offering levels of service and support that are unrivalled in the Fibre Connectivity industry. We understand that delays and mistakes can be costly so we make sure we are on hand always to step in when needed.
Our local support team is responsive and flexible. We understand that our customers need rapid answers to their questions. From product selection advice through to port and network configuration, if you have a question for us, our knowledgeable technical support team will have answers to you as quickly as possible.
Network Design Support
Want to run your network design ideas past one of our technical experts? Simply contact us and we shall give you an informed second opinion on your plans.
Forward Product Replacement
PlusOptic understand that any issues with their products must be dealt with decisively and promptly to keep any downtime to an absolute minimum. PlusOptic will usually provide forward replacement in the unlikely event of a PlusOptic product failure.
PlusOptic prides itself on offering industry leading lead time on all of it’s products. Most PlusOptic products are in stock and can be supplied same day or overnight, if a product is out of stock the lead time until delivery to the customer is usually three to four days.
Standard 3 Year Warranty
All PlusOptic products come with an industry leading, no quibble 3-year warranty.
Need a longer warranty than 3 years? We offer flexible Extended Warranty options, simply contact us for more details.
100% Compatibility Guarantee
PlusOptic seamless compatibility to over 60 vendors. For these vendors we offer a 100% product compatibility guarantee.... If any correctly ordered PlusOptic product you receive is not 100% compatible with your hardware and does not work in the same manner as an OEM product, we shall offer you a full refund for the returned goods.
The PlusOptic Advantage
- 100% compatibility guarantee for more than 60 vendors
- CWDM/DWDM multiplexing specialists
- Pre- and post-sales support
- Technical support & network design assistance
- Prompt forward-replacement service
- 3-year warranties with additional support options
- Local stock for immediate delivery